Shipping + Handling
Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from cottedarmesnyc.com include 1-5 business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. i.e. UPS or USPS next day, second-day, ground. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery is not available. Cotte D'Armes is not responsible for unanticipated delays due to conditions such as weather or air travel delays.
Receipt of Products
If Product(s) purchased on cottedarmesnyc.com is received damaged, the Customer must notify Sales Team immediately within forty eight (48) hours by email email@example.com. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Sales Team representative. Sales Team will then begin investigation with UPS. Please note that this process generally takes between eight (8) and ten (10) business days.
Retention of Ownership and Transfer of Risks
Cotte D'Armes shall retain full ownership of the Products ordered until payment has been received in full. Once the product is shipped risks of loss or damage to said Products, and any damage that may have occurred, shall be transferred to the Customer.